At SEND Station Ltd, we are committed to protecting your privacy. This policy has been written in accordance with the Data Protection Act 2018, which complements the General Data Protection Regulation. If you have any questions regarding our management of your personal data, or wish to lodge a complaint about how we use your information, please contact:
Data Protection Officer
SEND Station Ltd
71-75 Shelton Street
London
WC2H 9JQ
info@sendstation.co.uk
How do we collect information?
When you interact with us.
We collect personal information from you when you register with our website, when you contact us via our social media pages, when you make a purchase via your school or organisation, or otherwise provide us with personal information, whether online, on the phone or via post.
When you interact with third parties.
We may also receive information about you from third parties, for example when you make a purchase through Eventbrite. Where we obtain your details from a third party, we will process the data to the same standards as set out in this policy.
When you visit our website.
We may gather information to help us improve your online experience. This includes learning about what pages and topics you are interested in. Subject to your cookies preferences – which you can change at any time - we may use third party services. Like most websites, we use cookies to help us undertake these activities, but in many cases, we use aggregated or anonymous information that does not identify individuals. To find out more information about the cookies we use, or how to opt-out of tracking, please visit our cookies policy.
What information do we collect?
The types of information collected will typically include: your name, e-mail address, full postal address, telephone number, profession/job title. We do not keep on record data related to social media usage or accounts.
How do we use this information?
We will use your personal information to provide you with the services, products or information you have requested, for administrative purposes – such as processing a order and if you allow it, contacting you about our activities. We will not use your personal data for any purpose other than the ones which we have stated to you. We will always use an appropriate legal basis for processing your data and are committed to handling your information according to the principle of lawfulness, fairness and transparency.
Occasionally in order to tailor our products and services to you we may undertake geo-demographic analysis using the information you have provided to us. This means that when we offer training in different parts of the country or overseas, we know when national holiday occur
We hold your data on a secure database and in usable format only for as long as is required, up to a maximum of four years, or for as long as we are required to do so by law. We may need to keep a record of any financial transactions for a pre-determined period of time for our accountancy records.
Where we use service providers such as digital or IT service agents to help us meet our organisational aims, we ensure that we protect your information and prevent its use for any other purpose.
Legal basis
We only use your personal information for direct marketing purposes if we have your consent (to use your email address) or where we already have an existing relationship with you (postal address or telephone numbers). If you no longer want to hear from us, please let us know by emailing:
info@sendstation.co.uk
By providing us with your personal data, including personal data such as the nature of child’s special need or disability (which you may do when contacting us with an enquiry in connection with our services), you consent to the collection and use of the information you provide in accordance with the stated purpose and this privacy policy.
You can change or withdraw your consent for us to hold or to use your personal data for the purposes set out above by emailing:
info@sendstation.co.uk
or you can write to us at:
Data Protection Officer
SEND Station Ltd
71-75 Shelton Street
London
WC2H 9JQ
We try to ensure that any changes to your personal data are enacted as soon as the request is processed, which is usually within five working days.
Please also note that withdrawal of consent will not stop us from sending you administrative communications where necessary (for example, to deliver you information about a ticket purchase, etc).
How do we protect personal information?
Information that is shared when you purchase tickets from us through Eventbrite is held on secure servers and access to our personal accounts are password protected. These passwords are only known by the Directors of the company and Company Secretary and are changed on a regular basis. You can find out more about how Eventbrite protects your personal information by visiting:
Eventbrite Privacy Policy | Eventbrite Help Centre
When we save personal information that you give us it is securely stored on password protected hard drives. These personal passwords are only known by the Directors of the company and Company Secretary and are changed on a regular basis. We also use Sendinblue to manage our email campaigns and customer database. The information we give to them is held on secure servers and access to our personal accounts are password protected. You can find how Sendinblue protects the information we provide them by visiting:
Privacy Policy Personal Data Protection - Sendinblue
Your legal rights regarding information we hold about you
Under current data protection laws, you are free to exercise at any time the following rights:
- You have the right to ask for a copy of the information we hold about you.
- You can request that we remove your records from our databases.
- You can object to us using your personal data for any purpose and regardless of the legal basis for processing.
- You can request that your information is supplied to you in a readily usable electronic format.
- You have the right to have any inaccuracies in your personal details corrected.
- You can also tell us to stop using your data for a specific purpose.
You can exercise any or all of these rights by emailing us at:
info@sendstation.co.uk
or you can write to us at:
Data Protection Officer
SEND Station Ltd
71-75 Shelton Street
London
WC2H 9JQ
We will acknowledge receipt of all such requests within five working days and comply with your request, within legal limits, within one calendar month. If you are in any way unsatisfied with how we process your data, you should contact our Data Protection Officer. We will acknowledge your complaint within five workings days and respond to you in full as soon as we have all the information we require.
You have the right to speak to the UK’s national data protection authority, the Information Commissioner’s Officer, at any time and about any organisation’s information rights practices at:
Changes to personal details
If your personal details change, please help us to keep your information up to date by notifying us.
You can do this by emailing us at:
info@sendstation.co.uk
Or changing your details in your profile if you are registered with our website at
www.sendstation.co.uk
This policy
We reserve the right to amend this privacy statement at any time. If we do so, we will post notice of the change on our website or through our usual communication channels.